Sports / Casino
vu99 collects only the information needed to run your account, process your Nagad or Bank Transfer transactions, and keep your session secure. What we collect, why we keep it, and how you can review or correct it — this page covers all of that clearly, so you know exactly where you stand.
This policy applies to every interaction your account has with the vu99 platform — when you register, when you fund your wallet via Nagad or Bank Transfer, when you browse the casino lobby, and when you contact our support team. We collect information in three broad ways: details you provide directly when opening or updating your account; transaction records generated each time your wallet processes a deposit or withdrawal; and technical data such as device type, browser version and session logs that our systems record automatically to keep the platform running reliably. We do not sell your personal information to third parties. Data shared with payment processors — such as Nagad or Bank Transfer — is limited strictly to what those processors need to complete your transaction. Service providers we work with are bound by confidentiality obligations and may not use your data for any purpose outside the service they perform for us. Your access to and use of vu99 is subject to your local law and the eligible regions we serve; if local regulations restrict how we may hold certain data, those restrictions apply. Retention periods follow the shorter of our internal schedule or any applicable legal requirement — records are not kept longer than necessary. If you have questions about a specific data category, reach our support team through the published contact routes listed further down this page.
Payment records linked to your Nagad wallet are retained only as long as required for account reconciliation and compliance. We do not store your Nagad PIN or authentication credentials.
Bank Transfer transaction logs are held for the period required by applicable record-keeping rules. Only your account reference and transfer amount are stored, not full banking credentials.
Login timestamps, browser type and device identifiers help us detect unusual access patterns. This data is reviewed for security purposes and is not used for advertising profiling.
Studios supplying game content — such as PG Soft, Habanero, Microgaming and Joker — operate their own environments. Their data practices are governed by their own policies, not this one.
Not every digital interaction you have while on vu99 falls under this privacy policy. Understanding the boundary helps you know which terms govern which part of your experience. Account activity and wallet transactions sit clearly inside our policy. Content delivered by third-party studio environments and external links you follow from our pages sit outside it. The table below sets that out clearly.
Your registration details, login activity and account settings are fully covered by this policy. We control and are responsible for that data from the moment you create your account.
Deposits and withdrawals processed through Nagad or Bank Transfer generate records that fall within our policy, though the payment processor's own policy also applies to their side of the transaction.
Game titles and lobby content delivered by studios such as PG Soft, Habanero, Microgaming and Joker are hosted in third-party environments. We do not govern how those environments handle session data.
If you follow a link from our pages to a third-party site, this policy stops at the point you leave vu99. We have no visibility into or responsibility for data practices on external destinations.
You have several concrete actions available to you in relation to the personal data vu99 holds. Reviewing your stored account details is straightforward: log into your account and open the profile section, where your registered name, contact address and linked payment method are displayed. If anything looks incorrect — a misspelled name or an outdated contact number — you can edit those fields directly from the same screen, or contact support if a field is locked for security reasons. Transaction records, including Nagad and Bank Transfer history, are visible in the wallet section of your account; if you believe a record is wrong, raise it through the support channel and we will check it against our logs. You can also ask us what categories of data we hold about you and request that data which is no longer necessary be removed, subject to any legal retention requirements that apply in your region. Availability of certain rights depends on your local law and the eligible regions we serve.
Open your account profile to see the personal details we hold. Transaction history, including Nagad and Bank Transfer entries, is available in the wallet section of your dashboard.
Edit your contact details and display name directly in the profile settings. For fields locked by verification requirements, contact support and we will guide you through the correction process.
You can request a summary of the personal data categories linked to your account. Submit your request through the support channel and we will respond via the contact method on file.
Where no legal retention obligation applies, you can request that specific personal data be deleted. We will confirm the outcome in writing once the review is complete.
If you have a question about how your data is handled, want to exercise a right under this policy, or believe something in your account record is inaccurate, use any of the contact routes published on the vu99 site. We do not publish response time commitments here because those are subject to change; check the support page for the current details.
Open the chat widget from any page while logged into your account. Describe your privacy question clearly and the support team will confirm receipt and next steps.
Send your privacy-related request to the email address published on the vu99 contact page. Include your registered account reference so we can locate your records without delay.
The Help Centre, accessible from your account dashboard, contains published articles covering data access requests, account corrections and how to submit a formal inquiry to our team.
Handling your information carefully is not an afterthought — it shapes every decision we make about what to collect and how long to keep it. We apply the same discipline to a Nagad deposit record as to your account login history: collect only what is needed, store it only as long as required, and make it visible to you in your account so you are not guessing what we hold.
We use cookies to maintain your login session and understand how the lobby is being navigated. You can review cookie settings through your browser. We do not use cookies to build advertising profiles for third parties.
Your account password is stored in an encrypted form we cannot reverse. Suspicious login attempts trigger additional verification steps visible in your account security log. Report anything unusual through live chat.
Transaction records, including Nagad and Bank Transfer entries, are kept for the period required by applicable rules. Account profile data is retained while your account is active and for a defined period after closure.
If your circumstances change — for example, you move region or local regulations in Bangladesh shift — contact us through the published support routes to discuss how your data handling may need to be updated.
Questions about data, account access rights and how to contact us come up often. The answers below cover the queries we hear most from account holders in Bangladesh. If your question is not here, the in-account Help Centre or our live chat support can assist further.
We collect the details you provide during registration — name, contact address and the payment method you choose, such as Nagad or Bank Transfer. We also record login timestamps and basic device information to keep your session secure. We do not collect more than is needed to operate your account.
Yes. Your account profile and wallet sections display the main categories of data linked to you. For a full summary of every data category we hold, submit a request through live chat or the published email address. We will respond to the contact method on file with your account.
Payment records are kept for the period required under applicable record-keeping rules. Only your account reference, transaction amount and status are stored on our side — we do not retain your Nagad PIN, bank login credentials or any authentication detail used by the payment processor itself.
Studios such as PG Soft, Habanero, Microgaming and Joker supply game content to our lobby but do not receive your personal account details from us. Their game environments may collect session data independently, and their own privacy policies govern that. We are not responsible for data practices on their side.
Log in and open your account profile — most fields can be edited directly. If a field is locked because it is tied to account verification, contact support through live chat or email with the corrected information. The support team will confirm the change once it has been reviewed and applied.
Your access to vu99 and the data rights available to you depend on your local law and the eligible regions we serve. Where local regulations in Bangladesh impose specific obligations on us or grant you additional rights, those requirements take precedence. Contact support if you have a region-specific question about your rights.